Very
important
-
and
you'll
know
from
this
course
in
communication
-
um
,
you've
got
to
be
a
good
listener
.
Er
,
you've
got
to
pay
more
than
you
would
when
speaking
to
somebody
in
your
own
to
make
sure
that
you
have
understood
quite
clearly
what
is
being
said
.
And
one
of
the
things
that
we
always
say
to
people
is
that
,
to
be
very
sure
that
you've
heard
what
you
think
you·ve
heard
.
There
are
some
steps
)
'OU
can
take
.
It
's
always
a
very
good
idea
to
get
the
individual
,
if
you're
not
clear
,
to
repeat
what
they've
said
.
It
may
seem
tedious
to
you
,
but
actually
it's
very
to
make
sure
that
you
haven't
made
mistakes
.
I
think
also
one
of
the
key
features
of
the
successful
international
businessperson
is
to
be
non
-
judgemental
.
For
instance
,
if
you're
coming
from
an
Asian
culture
,
er
,
to
try
and
do
business
with
,
er
,
a
culture
,
er
,
for
certain
the
way
that
people
do
things
will
be
fundamentally
different
-
er
,
the
hierarchy
,
the
structure
,
the
decision
-
making
process
,
the
seniority
and
the
influence
of
the
people
you're
doing
business
with
-
will
be
fundamentally
.
Er
,
you
may
not
agree
,
you
may
not
of
the
way
that
business
is
done
in
another
culture
,
but
the
way
that
people
do
business
in
that
culture
is
as
a
of
many
,
many
years
of
,
of
development
and
so
you'll
have
to
be
,
er
,
that
it
may
be
not
to
your
liking
and
it
may
be
different
,
but
it
is
not
.
Crear