Introducing good news
Inviting / accepting / declining
Arranging
Ending
Apologising
Sending an attachment or enclosure
Starting
Checking and clarifying
Offering more information or help
Thanking
Introducing bad news
Referring to previous contact
Giving reason for writing
Referring to future contact
Requesting
Dear Sir or Madam Dear Mr / Mrs / Ms / Miss Brown Hi Hello
My apologies. / Sorry. / I’m sorry that … Please accept my apology / I sincerely regret …
Further to our previous meeting … With reference to your letter dated 15/6/13 … Following your letter … About your email …
Please feel free to contact me if you would like any further information. Email me / Give me a call if you want any more information. Do not hesitate to contact me if you require any further assistance.
I’m writing to check / confirm that … I don’t understand what you mean … Do you mean … ? / Are you saying that … ?
I look forward to hearing from you. We look forward to working with you in the future. See you soon.
Would you like to … ? / Do you want to … ? That would be great. / I’d love to. / That sounds great. I’m sorry, but I’m busy. / I’m afraid I can’t.
I am delighted to … I’m happy to … / I’m pleased to … Fortunately … / Luckily …
I am attaching / enclosing … Please find attached / enclosed … As you will see from the attachment / enclosure … Here is …
Yours faithfully (after Dear Sir or Madam) Yours sincerely (after Dear Mr / Mrs / Ms / Miss) Best regards / Kind regards All the best Bye for now
I’d be grateful if you would send … Could you possibly send …? Can you send …? Please send …
Can you meet at (time) on (day)? What day suits you? Tuesday would suit me. Tuesday is good for me. Look forward to seeing you there. See you next week.
I am writing with regard to / about … I’m writing to request / inform / enquire / complain about / apply for … Just a quick email to ask … I’m writing on behalf of …
We regret to inform you that … Unfortunately … / Sadly … I’m afraid (that) … / I’m sorry, but … / I regret that …
I would like to thank you for … I appreciate your assistance with this. I’m grateful for … thank you for … / thanks for …
