Strategic constituency
Goal accomplishment
Resource acquisition approach
Goal accomplishment approach
Internal processes
Resource acquisition
Strategic constituencies approach
Strategic constituencies satisfaction
Internal processes approach
most widely used effectiveness criteria
is appropriate when powerful stakeholders can significantly benefit or harm the organization
organization is effective if it acquires necessary factors of production
any group of people with a stake in the organization’s operation or success
focuses on “what the organization must excel at” to effectively meet its financial objectives and customers’ expectations
is appropriate when goals are clear, consensual, time-bounded, and measurable
is appropriate when inputs have a traceable effect on results or output
any group of individuals who have some stake in the organization—for example, resource providers, users of the organization’s products or services, producers of the organization’s output, groups whose cooperation is essential for the organization’s survival, or those whose lives are significantly affected by the organization
is appropriate when organizational performance is strongly influenced by specific processes