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Jugar Test
1. 
What are some aspects that you have to consider when speaking with a guest?
A.
depens of the situation.
B.
You have to be patient, tolerant,humble,a good listener
C.
Responsible, hard work, intelligent, good sense of humor
D.
rude, creative, arrogant, stingy
2. 
What are some comfortabilities that the most of the guests need it?
A.
affordable prices, good attention, sanitation
B.
good people, swiming pool, parking space
C.
barber shop, coffe shop, drugstore
D.
animals, bar, restaurant
3. 
how you deal with difficult people?
4. 
How can you start a conversation with a unknow people?
5. 
Mention three aspect that you have to take it when you talk with another person
A.
speak a lot, interrupt, be inpatient, mocking
B.
be distractive, don´t pay attention, be someone short
C.
focus in the conversation, let the conversation flow, don´t speak when the other person speak and if you know you can give opinions
6. 
What are the characteristics that represent a negative people?
A.
Lack of confidence, gloom and doom, distrust, and anxiety
B.
good lucking, bad words, tolerant
C.
noisy, proud, respectful, incopetend,
D.
open mind, responsible, good sense of humor
7. 
What kind of language do you have to use when you are a recepcionist and you are talking with the guests?
A.
Formal language
B.
Informal language
8. 
Mention one of the important thing that you have to do to talk with someone
A.
laugh
B.
sleep
C.
gestures
D.
eye contact
9. 
Mention one of the important a gesture that you need to have when you see at other person
A.
sad
B.
smiling
C.
angry
D.
get nervous
10. 
What is a check out?
11. 
What is a cheking in?
12. 
What is a guests?
A.
a person who mixes and serves drinks at a bar
B.
a person employed in an office or other establishment to answer the telephone, deal with clients, and greet visitors
C.
A person who pays for the services of an establishment (as a hotel or restaurant)
13. 
What´s mean MALL
14. 
How can you introduce a client?
15. 
Mentions the problems that can occur when a guest is cheking out?
A.
Role play, checking out, rules
B.
Bad first impression, Unsecure facilities, Lack of visitor independence,
C.
Informal language
D.
get nervous