Imprimir Test: Incoming calls. (inglés oficina)

1.

This is Mr Johnson. I would like to talk to Mrs. Andrews, please.

A.

Yes, her line is busy at the moment.

B.

Sorry, but her line is busy at the moment.

C.

No, but she will be back in 30 minutes. Should I put yu on hold?

D.

No, she is available. Call later please.

2.

We didn't receive the T-shirts. We need them for the day after tomorrow.

A.

I am sorry about that. Call later, please.

B.

I am sorry about that. Can you call later?

C.

It is not the end of the world. Call later, please.

D.

I am sorry about that. I will let my manager know.

3.

I need to discuss the matter with the Head Sales immediately.

A.

Yes, sir. I understand.

B.

Of course. I will let him know as soon as he finishes the meeting.

C.

Yes, sir. He will get back to you after the meeting.

D.

Of course. Can you take a message, sir?

4.

Can you tell him to return my call as as soon as possible?

A.

Of course. Shall I put you on hold?

B.

Yes, sure. Can I take a message?

C.

Of course. I will try.

D.

Yes, of course. Should he call to this same number?

5.

Good Morning. Beautiful Face Cosmetics. Michael speaking.

A.

I am Roger Ackroyd. I want to speak to Mrs. Johnson, please.

B.

This is Roger Ackroyd. I would like to speak to Mrs. Johnson, please.

C.

I am calling from Spencer's Mall. Where is Mrs. Johnson?

D.

Please, put me through Mrs. Johnson.

6.

Can I talk to the Customer Service please?

A.

Yes, of course. I will put you through.

B.

Sorry, but I can't remember the extension.

C.

Yes, can I take a message?

D.

No, all the lines are busy at the moment.

7.

I called at half past ten but there was no reply.

A.

I am terribly sorry. Maybe there was a technical problem.

B.

I don't think so. I think that you dialed the wrong number.

C.

I am sorry. All the lines were busy.

D.

I am so sorry. I was in the toilet for a while.