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1. 
Emotional intelligence is
A.
The ability to identify and manage your own emotions and the emotions of others.
B.
Being brainy
C.
Your level of intelligence
D.
A concept developed by managers for managers.
2. 
Emotional intelligence has been big since
A.
The mid-60s
B.
The mid-70s
C.
The mid-80s
D.
The mid-90s
3. 
Those with high levels of emotional intelligence are more suited to roles that involve
A.
Cash
B.
People
C.
Independence
D.
Making products
4. 
It is important for leaders to continually develop a place of work which makes individuals feel
A.
Unsupported and isolated.
B.
Special and motivated to progress
C.
That they know their place
D.
That they do as they are told
5. 
Those with high emotional intelligence will handle workplace conflict by:
A.
Looking at the situation from different points of view.
B.
Taking sides
C.
Ignoring it as it will all calm down
D.
Sacking those involved.