Dear
Mr
Joyce
:
My
family
and
I
recently
____________________
____________________
your
beautiful
hotel
on
the
Lake
Erie
____________________
.
I
was
excited
for
our
____________________
,
but
our
room
was
not
as
it
has
been
in
the
past
.
I
notified
the
shift
manager
,
but
she
was
less
than
____________________
to
accommodate
us
in
____________________
____________________
,
as
your
hotel
was
full
.
She
offered
us
a
partial
____________________
,
but
nearly
everything
in
the
area
was
booked
____________________
.
We
booked
our
room
for
the
week
of
May
19
-
25
but
only
ended
up
staying
from
May
19
-
may
21st
.
When
we
first
arrived
,
we
got
the
room
we
always
stay
in
,
room
22
.
Upon
____________________
our
luggage
,
we
noticed
there
were
____________________
in
various
locations
in
the
room
.
We
____________________
notified
the
front
desk
and
they
sent
someone
to
spray
the
room
.
While
the
room
was
being
sprayed
we
had
to
find
somewhere
to
go
for
about
six
hours
.
The
beds
clothes
were
clean
but
had
holes
in
them
.
The
staff
on
____________________
could
have
____________________
less
that
we
were
unsatisfied
.
The
room
was
not
clean
and
this
non
-
smoking
room
had
been
smoked
in
.
We
have
been
staying
in
your
hotel
for
more
than
twenty
years
and
have
never
had
____________________
service
.
____________________
____________________
I
had
to
pay
for
the
____________________
week
up
front
,
we
left
after
two
days
and
went
home
.
I
would
like
a
full
refund
of
my
money
that
I
spent
in
your
hotel
that
week
.
If
can
be
sent
to
the
address
____________________
.
____________________
,
John
Hacke
r
