D
:
Good
afternoon
,
Apple
Helpline
here
.
I
am
Damian
.
How
can
I
help
you
?
V
:
Oh
,
at
last
!
Hello
,
Damian
.
I
(
a
)
____________________
got
a
terrible
problem
with
my
computer
.
It
(
b
)
____________________
____________________
(
not
)
working
at
all
!
D
:
OK
,
OK
.
Tell
me
your
name
and
your
company
name
and
describe
what
(
c
)
____________________
happened
.
V
:
My
name's
Valerie
,
Val
actually
,
Valerie
Marks
.
I
(
d
)
DO
____________________
(
not
)
work
for
a
company
,
I'm
self
-
employed
.
I
work
at
home
,
and
I
(
e
)
____________________
trying
to
meet
an
important
deadline
at
the
moment
.
This
morning
I
(
f
)
____________________
working
away
happily
,
when
suddenly
everything
stopped
and
a
message
came
on
the
screen
.
Then
the
screen
went
blank
.
D
:
OK
Val
,
(
g
)
____________________
____________________
(
not
)
worry
!
What
(
h
)
____________________
the
message
say
?
V
:
I
can't
remember
exactly
,
because
I
(
i
)
____________________
____________________
(
not
)
understand
it
,
but
I
think
it
said
something
about
?
not
enough
memory
?
.
D
It's
OK
,
Val
.
I
understand
.
Tell
me
,
Val
,
(
j
)
____________________
you
switched
the
computer
off
?
V
:
No
,
I
(
k
)
____________________
____________________
(
not
)
.
It's
still
on
.
D
:
Fine
,
Val
.
Now
do
exactly
what
I
say
.
Go
to
your
computer
,
OK
?
Can
you
see
a
'W
in
the
top
right
-
hand
corner
?
Click
on
that
'W
with
the
mouse
.
What
(
I
)
____________________
it
say
?
Can
you
read
it
to
me
?
V
:
It
says
three
things
.
There's
a
list
of
three
things
.
First
it
says
.
.
.
