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1. 
What is contact dermatitis?
A.
An allergic inflammation of the skin characterised by redness
B.
An allergy marked by the eruption of weals with severe itching
C.
Redness covered with silvery scales
D.
An infection of the skin
2. 
What is the recommended way to avoid contact dermatitis when shampooing?
A.
By rinsing and drying hands immediately after shampooing
B.
By wearing Non-Latex gloves
C.
By using a barrier cream
D.
By using good quality shampoos and conditioners
3. 
How should long hair be distangled?
A.
By working down the hair from the points to the roots
B.
By working in circular movements towards the roots
C.
By pulling the hair tight and using your fingers
D.
By working backwards up the hair from roots to points
4. 
Directing the flow of water from roots to points when shampooing is important because:
A.
It avoids opening the cuticle layer of the hair
B.
It closes the cuticles in the hair
C.
It reduces the amount of water needed
D.
It avoids removing too much product from the hair
5. 
Which of the following can indicate the presence of contact dermatitis?
A.
Inflamed and/or cracked skin
B.
Stained skin
C.
Infected and/or inflamed nails
D.
Clammy skin
6. 
How would you recognise folliculitis of the scalp?
A.
By swelling of the sebaceous gland
B.
By small pustules around the follicles, particulary in the armpits
C.
A blocked pore filled with pus which is enlarged, inflamed and painful
D.
Inflammation on the scalp around the follicle opening, sometimes with a tiny yellow spot, it leaves tiny scars
7. 
Which course of action should be taken if a contagious scalp condition is discovered during a pre-shampoo inspection?
A.
Shampoo hair and apply conditioner
B.
Apply a medicated scalp treatment before starting the service
C.
Advise the client that he/she will need to consult thier doctor before you can carry out the service
D.
Wash and wipe the hands well after shampooing
8. 
Which end of the detergent molecule is attracted to grease and dirt?
A.
The hydrophilic end
B.
The hydrophobic end
C.
The body of the molecule
D.
The head of the molecule
9. 
What effect will soap-based shampoo have on the hair structure?
A.
It will close the cuticle
B.
It will open the cuticle
C.
It will open the cortex
D.
It will not have an effect
10. 
Identify which of the following statements is correct:
A.
The hair and skin have alkaline properties and any hairdressing product with a lower pH will make the hair dry and will usually cause breakage
B.
\the hair and scalp have acidic properties and nay hairdressing product with a neutral pH will make the hair go excessively curly
C.
The hair and skin are neutral on the pH scale and any hairdressing product with an acidic pH will make the hair dry and will usually cause breakage
D.
The hair and skin have acidic properties and any hairdressing product product with a higher pH will make the hair dry and will usually cause breakage
11. 
How does hot water affect the hair?
A.
Leaves the hair oily
B.
Opens the cuticle
C.
Makes hair shine
D.
closes the cuticle
12. 
Which of the following could be caused by using hot water?
A.
Burning the scalp or over sensitising it
B.
Static electricity in the hair
C.
The hair cuticle to close
D.
The pores of the scalp to close
13. 
What effect will product build up have?
A.
It will help style fine hair
B.
It will give hair a shine
C.
It will cause the hair to change colour
D.
It will create a barrier to hairdressing services
14. 
Which of these is a secondary effect of a conditioning cream?
A.
Making the hair more porous
B.
Helping to reduce static electricity
C.
Making the hair easier to permanently wave
D.
Facilitating the bleaching of the hair
15. 
Detergent molecules lift grease and suspend it in water. What is this known as?
A.
Lather
B.
Chemical balance
C.
Removal of grease
D.
Emulsion
16. 
After bleaching, it is advisable to use an organic acid conditioner because it:
A.
Reduces oxidation damage
B.
Removes lime scum
C.
Opens the cuticle
D.
Closes the pores
17. 
Some conditioning treatments require the use of heat. Identify from the list why heat would be required:
A.
To swell and open the cuticle to allow penetration of the product
B.
To ensure the cuticles are evenly closed to allow even coverage of the product
C.
To ensure the product melts and emulsifies evenly onto the hair
D.
To ensure the product is activated and remians pliable whilst on the closed cuticles
18. 
What are the 2 ways in which conditioners bond with the hair?
A.
Absorption and attraction
B.
Penetration and attraction
C.
Surface and Absorption
D.
Reconstruction and surface
19. 
Which of these best describes the effect that shampoo and conditioning products have on the hair?
A.
The dry out the hair and scalp
B.
They both remove all product build-up
C.
They reduce shine
D.
They remove grease and dirt and soften the hair, creating shine
20. 
What is effleurage?
A.
A smooth, soothing movement
B.
A firm stimulating movement
C.
A deep kneading movement
D.
A light pinching movement
21. 
What type of shampoo would you use for dry or porous hair?
A.
Volumising
B.
Medicated
C.
Moisturising
D.
All shampoos
22. 
What type of shampoo would be most suitable for fine hair?
A.
Volumising
B.
Medicated
C.
Moisturising
D.
All shampoos
23. 
Which of these will help ensure that shampooing is more effective on hair that is excessively oily?
A.
Rinse the hair with hot water first
B.
Use a spirit shampoo
C.
Apply shampoo before wetting the hair
D.
Use a dry shampoo
24. 
Which of these shampoos will improve the condition of dry hair and a dry scalp?
A.
Almond shampoo
B.
Lemon shampoo
C.
Normal shampoo
D.
Medicated shampoo
25. 
What would be the possible consequences of not using the most approriate shampoo and conditioner for the client?
A.
The hair may fall out
B.
The client may complain
C.
It would be a waste of products
D.
The best results for the hair may not be achieved
26. 
If the incorrect shampoo product is selcted and used, what may happen?
A.
All shampoo types have a neutral pH and therefore all shampoo types can be used on all hair types
B.
The hair may become curlier as it reacts with other products
C.
The hair will turn green as it reacts with other products
D.
A barrier may be created on hair slowing or stoppinf the procesing of other products
27. 
A scalp massage should begin with which technique
A.
Petrissage
B.
Friction
C.
Effleurage
D.
Rotary
28. 
When shampooing short, thick hair, which of these massage techniques will be most effective?
A.
A combination of effleurage and rotary
B.
A combination fo rotary and petrissage
C.
Effleurage only
D.
Petrissage only
29. 
When are effleurage and petrissage used?
A.
During vibro massage
B.
When using radiant heat treatment
C.
During high frequency treatment
D.
When conditioning the hair
30. 
When conditioning long hair, which of these massage movements are recommended?
A.
Petrissage only
B.
Effleurage only
C.
Rotary and frictions
D.
Petrissage and effluerage
31. 
Which of these massage techniques stimulate the deeper tissues of the skin?
A.
Friction
B.
Effleurage
C.
Petrissage
D.
Tapotment