1
its a help to the call whit information of the company
2
its average that the agent reamins speaking with the cosumer in a call
3
its a software that converts the voice in text in the display of computer.
4
division of calls according to the capacity of each agent
5
It is updating databases and customer data
6
help that identify the types or calls
7
It allows making calls through the computer and the Internet
8
the agents are divided according to abilities.
9
sistema that respond to the voice, or calls
10
passing calls to agents submitting reports
