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B2B

ETA

CR

BID

CX

Comp.

CEO

COB

It is used to estimate when a job, task or delivery is expected to arrive.

Customer experience

To give something for free.

It refers to the end of the business day, usually 5 PM. Also known as end of day (EOD) and close of play (COP).

It represents the percentage of people exposed to marketing material that responded to a call to action (CTA).

He/she is generally the highest-ranking executive at a company (sometimes referred to as the “president”).

It is used to signify when a topic needs to be broken down into easier-to-understand parts.

When one business sells products to other businesses rather than individual consumers.