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1. What is the first step when leaving a message on a voicemail?
A
Hang up immediately.
B
State your name clearly.
C
Speak in a whisper.
2. What should you include in a phone message?
A
Your contact information.
B
Your home address.
C
Your social security number.
3. How should you end a voicemail message?
A
Yell 'Call me back!'
B
Just hang up.
C
Thank the recipient and say goodbye.
4. When should you leave a message?
A
When you see them.
B
When the person is unavailable.
C
When they answer.
5. What tone should you use when leaving a message?
A
A loud and aggressive tone.
B
A casual and uninterested tone.
C
A polite and clear tone.
6. What is a common mistake when taking a message?
A
Not writing down the details.
B
Asking for clarification.
C
Repeating the message back.
7. What should you do if you don’t understand a message?
A
Assume what it means.
B
Ignore it.
C
Ask for clarification.
8. What is essential to confirm when taking a message?
A
Their job title.
B
The caller's name and number.
C
Their favorite color.
9. What is a good practice when leaving a message?
A
Rambling on for minutes.
B
Be concise and to the point.
C
Using complex language.
10. What should you avoid when leaving a voicemail?
A
Speaking slowly.
B
Being polite.
C
Using slang or jargon.