What happened once Adrianna was on the plane?
Who helped her?
What did she hope the check-in kiosk would allow her to do?
What problem did Adrianna run into when using the kiosks?
What problems did she have with the machine?
What was her impression of the café?
What would Adrianna have preferred at the check-in counter?
What kind of devices did the café have?
Where was Adrianna going when she decided to try eating at a café?
How did she feel when she got to the airport?
She was terrified of missing her flight.
touch-screen kiosks
It kept saying there was an error and wouldn’t read her e-ticket.
The overhead bins were full, so she had to check her only bag.
get to her gate more quickly
There was a line of people waiting, and when she finally ordered, she pressed the wrong button a few times and took longer than expected.
Everything seemed high-tech.
employees who are physically present to help
another passenger
She was on her way to the airport.
How long did it take him?
What did the café have at all the counters?
What did Timothy like about using the machines?
What did he see when he got to the airport?
What did he do then?
Where did he eat?
Where was Timothy heading when he decided to stop and eat?
How does Timothy feel about machines?
to the airport
He is glad they are becoming better every day.
that a lot of people were already waiting in line at the check-in counter
at a spectacular café
he could order a sandwich just by touching the screen, he didn’t have to repeat his order or be disturbed by unnecessary questions and offers
He walked over to the check-in kiosks and checked in on his own.
less than five minutes
automated machines