detect
improvement
prevention
requirement
defective products
exceed
quality
zero defects
customer's expectations
To go beyond what is expected or required.
The act or process of detecting something, especially by means of scientific observation.
Something that is necessary or indispensable.
A process or action that is intended to improve a situation.
What the customer anticipates from a product or service.
The action of stopping something from happening or arising.
The state or process of being free from flaws or faults.
The standard of something as measured against other things of a similar kind.
Products that do not meet the required standards or specifications.