They didn’t offer the stranded passengers accommodations.
They didn’t transfer our luggage.
They bumped us from the flight.
They ignored his complaint letter.
They didn’t give me an upgrade.
They didn’t serve us any meals on the flight.
We shouldn’t have been bumped from the flight.
They shouldn’t have ignored his complaint letter.
We should have been served a meal on the flight.
Our luggage should have been transferred.
I should have been given an upgrade.
They should have offered the stranded passengers accommodations.