Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Personally Accusing 2 Dead Air 3 Call Close 4 Call Ownership 5 Delivering Bad News in a Positive Way 6 Greeting 7 Voice Tone 8 Face Noises 9 Avoiding Escalations 10 Hold Technique Wishing them away Thank you for calling ICU Medical One moment while I... Negative Call the customer back to the phone You didn't send in the order Great time to use the customer's name Heavy obligating Final offer Heavy sighs
Crear