Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Delivering Bad News in a Positive Way 2 Greeting 3 Face Noises 4 Call Ownership 5 Personally Accusing 6 Voice Tone 7 Dead Air 8 Hold Technique 9 Call Close 10 Avoiding Escalations Call the customer back to the phone Thank you for calling ICU Medical Wishing them away You didn't send in the order One moment while I... Final offer Heavy sighs Negative Great time to use the customer's name Heavy obligating
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