Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Personally Accusing 2 Call Close 3 Dead Air 4 Call Ownership 5 Voice Tone 6 Greeting 7 Hold Technique 8 Avoiding Escalations 9 Face Noises 10 Delivering Bad News in a Positive Way Heavy obligating Thank you for calling ICU Medical You didn't send in the order Heavy sighs Negative Final offer Call the customer back to the phone Wishing them away One moment while I... Great time to use the customer's name
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