Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Avoiding Escalations 2 Greeting 3 Call Ownership 4 Voice Tone 5 Delivering Bad News in a Positive Way 6 Hold Technique 7 Dead Air 8 Personally Accusing 9 Call Close 10 Face Noises Heavy obligating Wishing them away Great time to use the customer's name Call the customer back to the phone One moment while I... Thank you for calling ICU Medical You didn't send in the order Final offer Negative Heavy sighs
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