Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Personally Accusing 2 Delivering Bad News in a Positive Way 3 Hold Technique 4 Dead Air 5 Face Noises 6 Greeting 7 Voice Tone 8 Call Ownership 9 Call Close 10 Avoiding Escalations Call the customer back to the phone You didn't send in the order Heavy obligating Final offer Wishing them away Great time to use the customer's name Negative One moment while I... Heavy sighs Thank you for calling ICU Medical
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