Inicia sesión
Crear actividad
Tipos de actividades
Centro de ayuda
Introduce tu Game Pin
Blog
Premium
English
Español
Français
Crear actividad
Inicia sesión
Todas las actividades
Jugar Froggy Jumps
Imprimir Froggy Jumps
Investigation Master
Author :
Estefany Urizar
1.
What is the first step in handling an investigation?
A
Driver release
B
Misdelivered
C
Denial of signature
2.
What is the name of the extra expert search will be available in a Denial of signature investigation?
A
Claims
B
Similar signature
C
Damage/Investigation
3.
What do we have search in the similar signature expert search?
A
We must search a similar signature registered in a different delivery.
B
We must search the photo the driver took at the time of the delivery.
C
We must search the name of the person who received the package.
4.
What should we do if we find two similar signatures?
A
We should cancel the investigation.
B
We should continue working in the investigation as normal.
C
We should close the investigation as positive by sending the two similar signatures to the shipper.
5.
When the signature is not available, what is the right classification?
A
Missed signature
B
Lost in transit
C
Indirect delivered
6.
How would you classify this investigation?
A
Driver release
B
Misdelivered
C
Denial of signature
7.
If you left a voice message or sent an email to the consignee, what call outcome would you use?
A
Call successful
B
Left message
C
Return call required
8.
When will the end call button be available?
A
When I used the call successful call outcome
B
When I call the shipper
C
When I sent a notification
9.
If the consignee’s information is in the review notification, what should we do?
A
We should leave it
B
We should delete it
C
We should replace it with the inquirer information
10.
What Does LCE stand for?
A
Loss contact exception
B
Loss claim Exception
C
Loss claim education
11.
How many days are required to pass from the Schedule Delivery date to work on the investigation?
A
8
B
1
C
5
12.
Where do you work investigations?
A
ETT
B
CEC
C
IVP
13.
Where do we find the templates or emails that will send to our customers?
A
CEC
B
IRIS
C
ETT
14.
If the value of the package is $325.00, would you call the consignee?
A
I would send only an email
B
I would call the consignee
C
I would simulate the call
15.
What Does CAR stand for?
A
Consignee Aware Receipt
B
Consignee Acknowldges Receipt
C
Consignee Accept Radio
16.
What Does CCNR stand for?
A
Consignee claims nobody raise
B
Consignee claims not received
C
Consignee claims not release
17.
What would you do if you receive this investigation?
A
I would work on this investigation as normal
B
I cancel the investigation
C
I would send it to still check