Froggy Jumps: Customer service (customer service)


Froggy Jumps Customer serviceVersión en línea Customer service por Hai Ha Vu 1 Vietnam Airlines is known for its ________in terms of flight schedules and service quality. a Reliability b Assurance c Tangibles 2 The staff at Fusion Resorts are trained to provide exceptional _______ through their knowledge of local culture and high levels of professionalism. a assurance b empathy c responsiveness 3 Vinpearl resorts in Vietnam are known for their ________, such as luxurious and visually appealing facilities and surroundings. a Tangibles b Reliability c Empathy 4 Some boutique hotels in Vietnam prioritize ______ by offering personalized services and going the extra mile to meet guest needs. a credibility b tangibles c empathy 5 Grab drivers in Vietnam are often praised for their _____ in arriving quickly and providing efficient transportation. a empathy b responsiveness c credibility 6 A guest who had a noisy room due to nearby construction wants to vent their frustration to the front desk staff, who should have _____ by listening attentively and expressing understanding a An Empathetic Ear b An Apology c A solution 7 A diner receives the wrong order and a prompt _______ from the server helps diffuse the situation. a sympathetic ear b apology c follow-up 8 A traveler who booked a hotel room with issues expects the travel agency to find an alternative accommodation, or offering a _____ a sympathetic ear b solution c follow-up 9 Passengers affected by a cruise itinerary change due to bad weather might expect a form of _____(e.g. partial refund or a future cruise credit). a apology b follow-up c compensation 10 If a customer had a negative experience during a tour, they want assurance about a form of _____ (e.g. the issue will be addressed for future travelers). a follow-up b apology c reassurance 11 A guest who faced inconveniences during their stay expects ________ from the resort's management that improvements will be made to enhance the guest experience. a an apology b a compensation c reassurance

1

Vietnam Airlines is known for its ________in terms of flight schedules and service quality.

a

Reliability

b

Assurance

c

Tangibles

2

The staff at Fusion Resorts are trained to provide exceptional _______ through their knowledge of local culture and high levels of professionalism.

a

assurance

b

empathy

c

responsiveness

3

Vinpearl resorts in Vietnam are known for their ________, such as luxurious and visually appealing facilities and surroundings.

a

Tangibles

b

Reliability

c

Empathy

4

Some boutique hotels in Vietnam prioritize ______ by offering personalized services and going the extra mile to meet guest needs.

a

credibility

b

tangibles

c

empathy

5

Grab drivers in Vietnam are often praised for their _____ in arriving quickly and providing efficient transportation.

a

empathy

b

responsiveness

c

credibility

6

A guest who had a noisy room due to nearby construction wants to vent their frustration to the front desk staff, who should have _____ by listening attentively and expressing understanding

a

An Empathetic Ear

b

An Apology

c

A solution

7

A diner receives the wrong order and a prompt _______ from the server helps diffuse the situation.

a

sympathetic ear

b

apology

c

follow-up

8

A traveler who booked a hotel room with issues expects the travel agency to find an alternative accommodation, or offering a _____

a

sympathetic ear

b

solution

c

follow-up

9

Passengers affected by a cruise itinerary change due to bad weather might expect a form of _____(e.g. partial refund or a future cruise credit).

a

apology

b

follow-up

c

compensation

10

If a customer had a negative experience during a tour, they want assurance about a form of _____ (e.g. the issue will be addressed for future travelers).

a

follow-up

b

apology

c

reassurance

11

A guest who faced inconveniences during their stay expects ________ from the resort's management that improvements will be made to enhance the guest experience.

a

an apology

b

a compensation

c

reassurance

Customer service

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Froggy Jumps

Customer serviceVersión en línea

por Hai Ha Vu

Vietnam Airlines is known for its ________in terms of flight schedules and service quality.

The staff at Fusion Resorts are trained to provide exceptional _______ through their knowledge of local culture and high levels of professionalism.

Vinpearl resorts in Vietnam are known for their ________, such as luxurious and visually appealing facilities and surroundings.

Some boutique hotels in Vietnam prioritize ______ by offering personalized services and going the extra mile to meet guest needs.

Grab drivers in Vietnam are often praised for their _____ in arriving quickly and providing efficient transportation.

A guest who had a noisy room due to nearby construction wants to vent their frustration to the front desk staff, who should have _____ by listening attentively and expressing understanding

A diner receives the wrong order and a prompt _______ from the server helps diffuse the situation.

A traveler who booked a hotel room with issues expects the travel agency to find an alternative accommodation, or offering a _____

Passengers affected by a cruise itinerary change due to bad weather might expect a form of _____(e.g. partial refund or a future cruise credit).

If a customer had a negative experience during a tour, they want assurance about a form of _____ (e.g. the issue will be addressed for future travelers).

A guest who faced inconveniences during their stay expects ________ from the resort's management that improvements will be made to enhance the guest experience.