CUSTOMERS
RETAIL
WHOLESALE
CORPORATE
GOVERNMENT
INTERNATIONAL
ONLINE
LOYAL
OCCASIONAL
SATISFIED
DISSATISFIED
POTENTIAL
INACTIVE
L
L
E
N
I
L
N
O
E
C
X
S
R
D
O
A
A
P
O
U
I
B
A
E
U
E
E
E
Y
Q
N
I
O
S
M
Q
E
G
T
I
G
T
A
R
I
O
T
F
A
V
E
A
F
O
C
A
L
O
K
Y
I
N
I
T
I
S
V
D
U
R
K
P
I
I
L
T
E
L
I
E
I
P
S
O
V
O
V
F
C
U
A
T
R
S
F
I
T
P
G
H
W
A
P
D
A
N
O
Q
F
L
O
R
N
V
N
N
N
S
M
H
R
P
K
I
M
O
T
I
I
X
S
E
T
J
U
E
C
M
E
C
X
A
I
I
N
T
E
O
B
I
T
W
R
D
Y
G
D
T
D
V
Y
F
N
Z
E
N
S
W
O
A
W
H
O
L
E
S
A
L
E
J
I
O
O
V
V
S
L
A
N
O
I
S
A
C
C
O
CUSTOMERS
RETAIL
WHOLESALE
CORPORATE
GOVERNMENT
INTERNATIONAL
ONLINE
LOYAL
OCCASIONAL
SATISFIED
DISSATISFIED
POTENTIAL
INACTIVE
L
L
E
N
I
L
N
O
S
K
K
G
R
D
O
A
A
P
G
F
I
I
C
L
E
E
E
E
Y
O
N
I
K
S
I
G
E
I
T
I
G
T
A
S
O
O
T
G
A
V
O
A
F
O
C
A
L
Q
O
P
I
N
I
T
I
S
V
E
U
R
I
O
E
E
R
T
E
L
I
E
S
T
S
O
Q
D
O
J
C
O
A
T
R
S
D
H
T
P
Z
I
S
A
R
U
A
N
O
Y
F
G
O
R
Q
N
N
A
J
S
M
O
R
P
E
I
M
O
S
I
G
D
S
E
B
U
P
E
I
U
E
C
Z
P
R
I
N
I
E
U
V
U
T
Z
R
D
U
M
D
T
O
N
E
H
I
B
A
N
S
N
W
L
W
H
O
L
E
S
A
L
E
G
I
K
Q
D
L
U
L
A
N
O
I
S
A
C
C
O
