Never transfer a caller
Type of transfer that is used when you do not need to introduce the call before completing the transfer.
What other unit uses a Cold transfer that deals with parents and student services?
Knowledge answer that gives you instructions if you should transfer a caller to Tier 2
You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full
You can also transfer a call if who directs you to do it?
A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer
A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care
Transfers to Tier 2 must be completed using what telephony software?
Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist.
Oracle solution
Your supervisor
Benefits
based on their request to be transferred
Call Outs
Warm Transfer
Transferring Callers to Voice Mail
Harmony
P311
Cold Transfer
