Relacionar Columnas Warm vs Cold TransferVersión en línea Match the transfer function with the statement por Terry Ferguson 1 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 2 What other unit uses a Cold transfer that deals with parents and student services? 3 Never transfer a caller 4 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 5 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 6 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 7 You can also transfer a call if who directs you to do it? 8 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 9 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 10 Transfers to Tier 2 must be completed using what telephony software? Transferring Callers to Voice Mail based on their request to be transferred Your supervisor Benefits Harmony Call Outs Oracle solution Cold Transfer P311 Warm Transfer
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