Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 humility 2 soft skills 3 empathic listening 4 desk rage 5 virtual meetings 6 cyberbullying 7 mindful 8 collaborative overload 9 social loafing 10 hard skills 11 matrixed teams 12 groupthink 13 critical listening 14 open-ended questions 15 discriminative listening 16 ghosted / ghosting 17 empathy 18 virtual teams 19 close-ended questions Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. A question requiring a choice among set answers. Being fully present, a prerequisite for active and empathic listening. An interview question that requires a more detailed response than a simple yes or no. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Extreme outbursts or violent anger in the workplace. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Active listening when we sincerely strive to understand others’ viewpoints. Meetings of remote and dispersed team members facilitated by communication technology. Evasive behavior by people who seem to“disappear” and stop communicating. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. The technical skills in a worker’s field. A team member taking advantage of a group by collaborating very little Faulty decision-making processes by team members who are overly eager to agree with one another. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground.
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