Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 close-ended questions 2 matrixed teams 3 desk rage 4 collaborative overload 5 mindful 6 empathy 7 virtual meetings 8 cyberbullying 9 ghosted / ghosting 10 humility 11 empathic listening 12 social loafing 13 hard skills 14 soft skills 15 critical listening 16 discriminative listening 17 open-ended questions 18 virtual teams 19 groupthink Being fully present, a prerequisite for active and empathic listening. Evasive behavior by people who seem to“disappear” and stop communicating. Faulty decision-making processes by team members who are overly eager to agree with one another. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Meetings of remote and dispersed team members facilitated by communication technology. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. A team member taking advantage of a group by collaborating very little The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Extreme outbursts or violent anger in the workplace. An interview question that requires a more detailed response than a simple yes or no. A question requiring a choice among set answers. Active listening when we sincerely strive to understand others’ viewpoints. The technical skills in a worker’s field.
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