Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 close-ended questions 2 open-ended questions 3 groupthink 4 social loafing 5 empathy 6 hard skills 7 desk rage 8 critical listening 9 ghosted / ghosting 10 matrixed teams 11 collaborative overload 12 discriminative listening 13 empathic listening 14 virtual meetings 15 cyberbullying 16 mindful 17 humility 18 soft skills 19 virtual teams Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Faulty decision-making processes by team members who are overly eager to agree with one another. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. A question requiring a choice among set answers. An interview question that requires a more detailed response than a simple yes or no. Meetings of remote and dispersed team members facilitated by communication technology. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Extreme outbursts or violent anger in the workplace. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Active listening when we sincerely strive to understand others’ viewpoints. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Evasive behavior by people who seem to“disappear” and stop communicating. A team member taking advantage of a group by collaborating very little A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. The technical skills in a worker’s field. Being fully present, a prerequisite for active and empathic listening.
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