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CUSTOMER SERVICE - OVER THE PHONE
Author :
Jeimy Valentina
1.
VERBS USED IN PHONE CALLS
She
call
said
back
she'd.
2.
VERBS USED IN PHONE CALLS
moment
a
please
hold
Could
you,
on?
3.
VERBS USED IN PHONE CALLS
changes
in
the
I
to
phone
report
and
have.
4.
VERBS USED IN PHONE CALLS
Sorry,
repeat
that
please
could,
you?
5.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - Giving your name
Robert
ABC
is
This
from
Smith
Enterprises.
6.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - Getting through to the right person
please
speak
Ellen
I'd
to
to
like,
Baker.
7.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - Making the connection
you
Coul
please
hold?
8.
PHRASES OF MUCH USE IN CUSTOMER SERVICE FOR PHONE CALLS - When the person isn't available
call
back
you
like
to
later
Would?
9.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Arranging an appointment
Does
next
suit
Thursday
you?
10.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Agreeing on a time
o'clock
Sounds.
2
good
at
Tuesday.
11.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Suggesting a new time
Tuesday
morning
about
instead
How?
12.
BASIC STEPS FOR MAKING A SUCCESSFUL CUSTOMER CARE PHONE CALL - Confirming
the
detail
you
an
Could
in
confirm
email?