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1. Choose TCN dispositions
2. Some of the call status are:
3. Which are the types of pause you have in TCN?
4. You are able to see this in ALL the customer's bills:
5. These are routine charges:
6. These are non-routine charges:
7. Which are the type of accounts?
8. The customer can process a payment by:

Paused

Transfer Call

Partial Payment

Waiting

Customer Hung Up

Just Green

Credit/Debit Card

Base charge

Utility's phone number

Just Energy Address

Notes

DNCL

Transfer Balance

Energy charges

Wrap Up

Taxes

Active

Late Payment Penalty

Checking account

Coaching

Break

Commercial

Answer Inbound Call

Account number

DNP Notice Fee

Check

Meeting

Inactive

Cash

Lunch

Meter Read