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1. Choose TCN dispositions
2. Some of the call status are:
3. Which are the types of pause you have in TCN?
4. You are able to see this in ALL the customer's bills:
5. These are routine charges:
6. These are non-routine charges:
7. Which are the type of accounts?
8. The customer can process a payment by:

DNCL

Answer Inbound Call

Account number

Coaching

Active

Paused

Partial Payment

Utility's phone number

Just Green

Checking account

Notes

Meter Read

Meeting

Energy charges

Commercial

Customer Hung Up

Break

DNP Notice Fee

Cash

Late Payment Penalty

Credit/Debit Card

Check

Just Energy Address

Lunch

Wrap Up

Transfer Balance

Base charge

Transfer Call

Inactive

Waiting

Taxes