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1. Which companies are affiliated to Just Energy?
A
Tara Energy, Just Energy, Frontier Utilities
B
Hudson Energy, Amigo Energy, Terrapass
C
Filter Group, Hudson Energy, Tomorrow Energy
2. Does Just Energy provide renewable energy plans?
A
Yes
B
Si
C
No
3. What is the deregulation process?
A
Texas chooses what will be the best electricity provider for customers.
B
The customer automatically will receive an electricity provider depending on the area.
C
Allow the customers to choose any electricity provider in their area.
4. What is ERCOT in charge of?
A
Send the bill to the customer.
B
Manage the flow of electric power to the customers.
C
Receive complains from customers.
5. Choose some of the Texas Utility companies.
A
Oncor, Terrapass, Centerpoint
B
AEP Central, Oncor, TNMP
C
Centerpoint, Oncor, Texas Electric Power
6. Which agency regulates the energy and the customer's complaints?
A
Retail Electric Provider
B
Transmission and Distribution Utility Company
C
Public Utility Commission
7. Which are the main platforms that we will use in operations?
A
TCN, iSigma and Nexus
B
Nexus, TCN and Excel
C
iSigma, Nexus and ObserveAI
8. Will we use TCN and iSigma to:
A
Report accounts and Take calls
B
Take calls and search for accounts
C
Transfer calls and report pay-roll
9. Which is the main information will we need to search for an account in iSigma?
A
Name or phone number
B
Account number or phone number
C
ESID or account number
10. On which platform are we able to put the call disposition?
A
TCN
B
iSigma
C
Nexus