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A customer received a drop shipped package but it is heavily damaged so they would like a replacement

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The tracking on a drop shipped package shows no movement in over a week! The customer would like a refund.

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A customer calls in looking for a more exact lead time on a back ordered item on our website

A customer no longer needs the order they placed, but the Edit/Add button is gone in Admin

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A customer ordered QTY 3 SKU 4139001 but only received QTY 1, and would like a replacement

Supplier Stat

Request to Expedite

Order Cancellation

No task

Damaged Dropship

Lead time/Availability task

Freight/UPS Issues

Returns Task

Reroute task

General Buying