TROUBLESHOOTPROBLEMS
PROACTIVEINDICATORS
REACTIVEINDICATORS
MONITORPERFORMANCE
CORRECTSITUATIONS
PREVENTRISKS
MEASURABLE
REACHABLE
SPECIFIC
RELEVANT
Y
O
W
A
U
I
E
J
A
O
H
H
K
I
F
U
C
S
W
T
A
H
I
S
C
I
U
U
J
F
V
O
R
A
O
W
Z
D
T
Z
I
S
K
U
C
M
O
U
E
E
X
C
G
W
U
B
A
G
V
V
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R
E
Y
P
O
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R
B
R
C
I
C
I
X
H
Y
H
I
G
O
N
T
G
A
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R
N
L
R
F
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M
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A
