Crear actividad
Ico create Educaplay Crear actividad
Todas las actividades
Jugar Froggy Jumps
1. The interaction between a guest and a hotel before the guest arrive at the hotel
A
Pre-Arrival
B
Arrival
C
Occupancy
2. Which of the following front office activities are included in the arrival stage of the guest cycle?
A
Registration and rooming functions
B
Rooming and guest services functions
C
Reservation and registration functions
3. During what stage in the guest cycle does a front office desk agent post late charges?
A
Arrival
B
Occupancy
C
Departure
4. Match the activity with the stage in the guest cycle: Departure
A
Create a guest folio
B
Create a guest history file
C
Monitor the house limit
5. Match the activity with the stage in the guest cycle: Occupancy
A
Create a registration record
B
Create a guest folio
C
Monitor the house limit
6. Match the activity with the stage in the guest cycle: Arrival
A
Create a guest folio
B
Create a registration record
C
Create a guest history file
7. Match the activity with the stage in the guest cycle: Pre-arrival
A
Create a registration record
B
Create a guest history file
C
Create a guest folio
8. Which of the following front office activities are included in the pre-arrival stage of the guest cycle?
A
Registration and rooming functions
B
Reservation and registration functions
C
Reservation and pre-registration functions
9. Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
A
Account settlement
B
Security
C
Coordinating guest services
10. The largest single charge on a guest account is normally for:
A
Room service.
B
The guestroom.
C
Transportation.