Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 Please be sure to let us know how we can help you if any other issues occur. 2 Was everything satisfactory? Do you have any other concerns? 3 Yes, I see… 4 We’ll issue a refund immediately to resolve the issue. 5 We will send a repair person immediately. Let me confirm your location. 6 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 7 I’d be happy to walk through all the steps you need to repair the issue 8 I understand… 9 I’m terribly sorry. We will work to resolve the problem immediately 10 Could you tell me a little more about why/how/what happened…? 11 I sincerely apologize. We/I/The company would like to repair the damage 12 Was the problem resolved successfully? Is there anything else we can help you with? Listen attentively Follow Up Follow Up Listen attentively Take Action Listen attentively Apologize Apologize Take Action Apologize Take Action Follow Up
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