Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 Please be sure to let us know how we can help you if any other issues occur. 2 Was the problem resolved successfully? Is there anything else we can help you with? 3 I’d be happy to walk through all the steps you need to repair the issue 4 I’m terribly sorry. We will work to resolve the problem immediately 5 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 6 I understand… 7 Could you tell me a little more about why/how/what happened…? 8 We will send a repair person immediately. Let me confirm your location. 9 Was everything satisfactory? Do you have any other concerns? 10 I sincerely apologize. We/I/The company would like to repair the damage 11 Yes, I see… 12 We’ll issue a refund immediately to resolve the issue. Take Action Follow Up Apologize Listen attentively Apologize Listen attentively Take Action Apologize Listen attentively Follow Up Follow Up Take Action
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