Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 2 Could you tell me a little more about why/how/what happened…? 3 Please be sure to let us know how we can help you if any other issues occur. 4 Was everything satisfactory? Do you have any other concerns? 5 I understand… 6 I’m terribly sorry. We will work to resolve the problem immediately 7 Was the problem resolved successfully? Is there anything else we can help you with? 8 We will send a repair person immediately. Let me confirm your location. 9 Yes, I see… 10 I sincerely apologize. We/I/The company would like to repair the damage 11 We’ll issue a refund immediately to resolve the issue. 12 I’d be happy to walk through all the steps you need to repair the issue Apologize Take Action Apologize Follow Up Listen attentively Follow Up Apologize Take Action Follow Up Listen attentively Take Action Listen attentively
Crear