Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 Please be sure to let us know how we can help you if any other issues occur. 2 I understand… 3 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 4 We will send a repair person immediately. Let me confirm your location. 5 I’m terribly sorry. We will work to resolve the problem immediately 6 We’ll issue a refund immediately to resolve the issue. 7 Was everything satisfactory? Do you have any other concerns? 8 I’d be happy to walk through all the steps you need to repair the issue 9 Yes, I see… 10 I sincerely apologize. We/I/The company would like to repair the damage 11 Could you tell me a little more about why/how/what happened…? 12 Was the problem resolved successfully? Is there anything else we can help you with? Listen attentively Take Action Take Action Follow Up Follow Up Listen attentively Apologize Apologize Apologize Follow Up Take Action Listen attentively
Crear