1
_____ department is usually open 24hrs
2
This is the first stage of the guest cycle
3
When guests have questions, queries, ____ or need some assistance they must find someone at the front office who is available
4
This is the final stage of the guest cycle, when they check out
5
____ should never be promised anything which cannot be done
6
In this stage in the guest cycle, guests are staying at the hotel
7
This is the stage in the guest cycle when guest check in to the hotel
8
the front office must review customers’ _____ and pass it forward to the respective department.
9
____ staff to reach customer’s expectations
