User states Teams softphone won't allow to forward a call
Unable to download 3M apps from Comp Portal
Error on Jabber: "Cannot Communicate with the server. The connecton has timed out." TS was performed but error persists
User's Jabber won't make or receive phone calls connected to 3m network. Jabber was reset to factory settings, Server is configured correctly as well
User's phone screen broke, warranty is no longer active
User calls asking for an Apple ID password reset
Broken iPad, still under warranty.
User missing items requested on Tangoe site after shipping
User trying to enroll corporate phone on Intune, says device not compliant. You already ran TS and error persists
us-voiceportal & Cisco SelfCare Portal won't take user's credentials
User's new iphone (less than a year old) not charging up.
User experiencing frozen or unresponsive iPhone, TS already run
User wants to perform a backup of their iphone on itunes
User has questions regarding the international roaming feature on iphone.
User wants to transfer liability of their personal number
User calls stating Teams softphone's quality is poor
