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Customer Objections Challenge
Autor :
Susana Pérez
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
Q
R
S
T
U
V
Y
Z
Empieza por
A
To recognize and validate a customer's concerns before addressing them.
Empieza por
B
An advantage or positive outcome that addresses a customer's objection.
Empieza por
C
To make a customer's concerns clearer to ensure proper understanding.
Empieza por
D
To persuade a customer against a negative belief or misconception.
Empieza por
E
The ability to understand and share the feelings of the customer.
Empieza por
F
Information provided by customers about their experience or objections.
Empieza por
G
Being sincere in addressing customer concerns and objections.
Empieza por
H
To manage or deal with customer objections effectively.
Empieza por
I
To ask questions to better understand the customer's objections.
Empieza por
J
To provide reasons that support a product or service against objections.
Empieza por
L
To pay attention to the customer's concerns without interruption.
Empieza por
M
To reduce the severity of a customer's objections through effective communication.
Empieza por
N
To discuss terms with the customer to reach a mutually agreeable solution.
Empieza por
O
A concern or hesitation expressed by a customer regarding a product or service.
Empieza por
P
To convince a customer to change their mind about an objection.
Empieza por
Q
A tool used to uncover the root of a customer's objection.
Empieza por
R
To provide comfort and confidence to a customer regarding their concerns.
Empieza por
S
An answer or resolution offered to address a customer's objection.
Empieza por
T
The confidence a customer has in the salesperson or company.
Empieza por
U
To grasp the customer's perspective and concerns fully.
Empieza por
V
To confirm that a customer's feelings or objections are legitimate.
Empieza por
Y
To give way to a customer's concerns while finding a solution.
Empieza por
Z
Great energy or enthusiasm in addressing customer objections.