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Jugar Test
1. 
Processing time for supporting documents is ________________?
A.
5-7 business days
B.
3-5 business days
C.
2-3 business days
D.
7-10 business days
2. 
The policy covers damages to a tire that occurred due to a ___________________?
A.
collision
B.
manufactured warranty
C.
accident on a public road
D.
road hazard
3. 
A top note is also referred to as a __________________
A.
General Note
B.
Info Only Note
C.
Priority Note
D.
Blue Note
4. 
What is the best way to locate a policy in the system if the Dealer is calling?
A.
Last 6 of the VIN & State
B.
Policyholder's Name & Address
C.
Policyholder's Name & VIN
D.
Last 6 of the VIN & Phone Number
5. 
What document is required before a reimbursement can be issued?
A.
Copy of License & Registration
B.
Work Order
C.
Service Order & Bill of State
D.
Itemized Invoice & Payment Receipt
6. 
What software system is used to search and view policy info for a NEW CLAIM?
A.
Kronos
B.
Affinity
C.
Cheyenne
D.
Camille
7. 
Reimbursements to the member are issued as what method?
A.
Check
B.
Cash
C.
Direct Deposit (ACH)
D.
Zelle
8. 
Damage must be reported within how many days from the days of loss?
A.
45 days
B.
30 days
C.
60 days
D.
90 days
9. 
What is the maximum amount we will reimburse for a tire repair claim?
A.
$60
B.
$75
C.
%100
D.
$50
10. 
Tire Repair claims require pre-authorization
A.
True
B.
False