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1. The style of the complaint letter is
A
Formal
B
Informal
C
It has no style
2. How many parts does this type of writing have?
A
2
B
5
C
4
3. Which of these linking words are of consequence?
A
Therefore, and so...
B
Because, as...
C
In addition, What is more...
4. If you do not know the name of the person you are writing to, in the salutation you say...
A
Yours sincerely.
B
Dear Sir or Dear Madam.
C
Yours faithfully.
5. What is the most important part of this type of letter?
A
The introduction.
B
The body.
C
The conclusion.
6. If you know the name of the person you are writing to, in the conclusion you put...
A
Mr and the surname.
B
Yours faithfully.
C
Yours sincerely.