Imprimir Froggy Jumps: English in Customer Service Quiz ()

1. What is a common greeting used in customer service?

A

Hello

B

Thank you

C

Goodbye

2. What is a common phrase used to apologize to a customer?

A

I'm sorry for the inconvenience

B

You're welcome

C

Have a nice day

3. What is a common phrase used to ask a customer if they need assistance?

A

Can I help you?

B

How are you?

C

Nice to meet you

4. What is a common phrase used to thank a customer?

A

Goodbye

B

Thank you for your business

C

I'm sorry

5. What is a common phrase used to confirm a customer's request?

A

Certainly, I can do that for you

B

Maybe

C

I don't know

6. What is a common phrase used to ask a customer for their contact information?

A

What's your favorite color?

B

Can I have your email address?

C

Where do you live?

7. What is a common phrase used to inform a customer about a product or service?

A

Let me tell you about our new features

B

I'm not sure

C

I don't have that information

8. What is a common phrase used to handle a customer complaint?

A

You're wrong

B

I understand your frustration, let me see what I can do

C

It's not my problem

9. What is a common phrase used to confirm a customer's order?

A

I don't know

B

Maybe

C

Your order has been placed

10. What is a common phrase used to end a customer interaction?

A

I'm sorry

B

Goodbye

C

Thank you for choosing our company