Listening customer

Test

Listen to Jane Milton from Not Just Food talking about her customers, then choose the best answer for the questions.

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Sobre Test

Second Language

Segunda Lengua

listening activities:listen and choose

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Nenika Campos

México

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Listening customer Versión en línea Listen to Jane Milton from Not Just Food talking about her customers, then choose the best answer for the questions. por Nenika Campos 1 1.- How does Jane nornally approach potencial clients? a By calling then first b By sending company literature and then calling c By visiting the client. 2 2.- What was the original purpose of her website? a To show potential clients the type of work they do. b To attract new clients c To help existing clients to keep in contact. 3 3.- How does her company demonstrate its commitment to clients? a By doing more work than her clients expect. b By always quoting the correct price for a job. c By reducing the price if the work doesn’t take as long as she quoted. 4 4.- Why does her company take trouble with small clients? a They often grow into bigger clients b They are easy to deal with. c They improve the reputation of the company. 5 5.- How has Jane avoided having dissatisfied customers? a By always exceeding customer’s expectations b By working from written instructions. c By continually speaking with the client while the job is being done.