device Master hardware Customer File merchant
1
.
Terminal
maintenance
involves
updating
merchant
and
terminal
information
in
.
2
.
A
terminal
,
or
point
of
sale
(
POS
)
,
is
a
used
by
the
merchant
to
process
payment
transactions
.
3
.
Terminal
maintenance
ensures
that
payment
transactions
run
smoothly
for
the
.
Merchant Terminal three SLA two Team
4
.
Customer
Master
File
has
two
tabs
that
are
used
in
terminal
maintenance
:
and
Terminal
.
5
.
The
MOSS
order
must
be
set
up
in
MAS
and
approved
by
the
Support
before
terminal
maintenance
is
performed
.
6
.
The
Service
Level
Agreement
(
)
for
single
MID
terminal
maintenance
is
business
days
for
premier
merchants
and
business
days
for
non
-
premier
merchants
.
Tab Merchant binocular icon
7
.
When
creating
a
new
merchant
record
you
will
need
to
select
the
Tab
in
CMF
.
8
.
One
way
to
find
the
Parent
Customer
number
is
by
using
the
.
9
.
You
must
press
the
key
for
the
Top
Parent
Customer
field
to
auto
-
populate
.
first Voice MOSS TIDs left
10
.
The
information
that
you
need
to
complete
the
Overview
and
Address
Sections
is
found
in
MAS
or
.
11
.
There
are
two
default
terminal
IDs
(
TIDS
)
that
need
to
be
created
during
manual
CMF
setup
:
TIDs
and
POS
.
12
.
You
can
determine
the
Voice
TID
by
removing
the
zero
from
the
side
of
the
merchant
ID
(
MID
)
.
four Use three suffix Terminal Open Address
13
.
Selecting
the
Merchant
checkbox
will
make
the
address
and
country
code
fields
auto
-
populate
from
the
Merchant
Section
to
the
Terminal
Section
.
14
.
Set
the
Status
to
before
selecting
the
Save
button
.
15
.
Determine
the
POS
terminal
ID
by
removing
the
first
digits
on
the
left
side
of
the
merchant
ID
and
adding
the
correct
-
digit
to
the
right
.
CSP active MAS Sales Team CUP merchant
16
.
Requests
to
create
additional
terminal
IDs
come
from
the
Assistance
through
the
Customer
Service
Platform
(
)
.
17
.
Always
check
to
see
if
the
ID
exists
and
is
before
adding
an
additional
terminal
ID
.
18
.
When
adding
a
CUP
indirect
terminal
ID
,
the
card
must
exist
in
before
you
proceed
.
CSP TID AP<country>Deploy
19
.
After
creating
a
new
CUP
indirect
TID
,
you
must
enter
the
new
created
in
the
comment
.
20
.
Transfer
the
CSP
case
/
incident
to
the
queue
.