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Jugar Test
1. 
1.-Customer complaints: Usually solved by staff on customer ________
A.
Service desk
B.
human resources
C.
marketing office
2. 
2.- More serious complaints put on customer¬________
A.
mailbox
B.
service desk
C.
Comment card
3. 
3.- Building relationship with customers: Tesco Clubcard a____with vouchers
A.
discount
B.
loyalty card
C.
giveaway
4. 
4.- Visits to _____ and other groups
A.
high schools
B.
Local schools
C.
school deparments
5. 
5.- Free transport to store from _____
A.
Urban areas
B.
head offices
C.
Rural areas
6. 
6.- Vouchers for schools to obtain____
A.
Computer equipment
B.
suplies for students
C.
Scholarships
7. 
7.- Measuring customer satisfaction: Mystery Shopper does a _______every four weeks+ reports from Head Office
A.
business meetings
B.
agenda
C.
Sample shop
8. 
8.- Accompany customers in store-note down comments about their____
A.
Shopping experience
B.
Future shoppings
C.
complaints for the service