Customer
Assistant
Customer
____________________
____________________
____________________
____________________
Assistant
Hello
.
I
?
d
like
to
return
this
DVD
.
Can
I
have
a
refund
,
please
?
OK
.
What
?
s
the
problem
with
it
?
Well
,
I
?
m
a
bit
annoyed
.
I
bought
it
last
week
and
I
tried
to
watch
it
,
but
it
doesn
?
t
work
.
I
?
m
really
sorry
about
that
.
Have
you
got
your
receipt
?
Yes
,
here
it
is
.
Did
you
pay
with
cash
?
Yes
.
Here
you
go
.
That
?
s
a
refund
of
£9
.
99
.
